Contact Us
We are always glad to hear from the people who read this website. Whether you have a question, spotted something that looks out of date, or simply want to share your thoughts, this page explains how to reach us and what to expect once you do.
How to Reach Us
The quickest way to contact our team is by email. Please write to [email protected] and a member of our team will read your message personally. We do not use automated replies to answer questions, so every response comes from a real person.
What You Can Write to Us About
We welcome messages on a wide range of subjects, including:
- Corrections: if you notice a fact, figure or detail that seems wrong, let us know which page it appears on so we can check it.
- Questions about our content: if something on a page is unclear, we are happy to explain it in plainer terms.
- Feedback and suggestions: ideas for topics you would like us to cover, or ways to make the site easier to use.
- Technical problems: broken links, pages that load slowly or anything that does not display properly on your device.
- Partnership or media enquiries: please include your name, organisation and a short summary of your request.
Helping Us Help You
To get the most useful answer, try to include a clear subject line and as much relevant detail as you can. For example, a link to the page you are writing about, a screenshot of an error, or the date you noticed a problem can save time for both of us. Please avoid sending sensitive personal information, such as bank details or passwords, by email.
When to Expect a Reply
We aim to respond to all messages within two to three working days. During busy periods or public holidays, it may occasionally take a little longer. If your message needs input from more than one person, we will let you know that we are looking into it.
Your Information
Any details you share with us are used only to answer your message. You can read more about how we store and protect your information in our Privacy Policy. For the general rules that apply when using this website, please see our Terms of Use.
A Quick Note
We are an independent information website. We cannot access personal accounts held with any other service, and we are unable to resolve disputes on behalf of readers. If your question relates to an account elsewhere, the provider's own support team will be best placed to help.
Thank you for taking the time to get in touch. Your messages help us keep this website accurate, helpful and easy to use.